Edgewood Properties

Returning Candidate?

Concierge-Somerville

Concierge-Somerville

ID 
2018-1979
# of Openings 
..
Min. Exp. (Yrs) 
..
Posted Date 
4/16/2018
Category 
Property Management

More information about this job

Overview

 

Schedule is as follows:  Sun/ Mon 7am-3:30pm                  Tues/Wed/Thurs 11:30am-8pm.

 

 

 Job Purpose:

Serves guests by providing information and services.

Duties:
* Provides information and resources by identifying and clarifying guest needs and desires; answering questions; giving directions and instructions; developing inventories of services; offering commentary of previous guests; managing and screening messages.

* Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding guests of schedules; providing support and assistance; running errands; personalizing services.

* Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.

* Improves services by obtaining and evaluating guest observations, opinions, and criticisms.

* Maintains guest privacy and organization reputation by keeping information confidential.

* Updates job knowledge by participating in educational opportunities; maintaining personal networks.

* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:
Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability, Housekeeping

Qualifications

 

 

Please email all resumes and salary requirements to mlevine@Edgewoodproperties.com